NHTSA Complaint #10658579 — 2004 TOYOTA SEQUOIA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10658579
Vehicle 2004 TOYOTA SEQUOIA
Component SUSPENSION
Date of Incident
Date Filed
Mileage 70,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

*FILED WITH ATTORNEY GENERAL OF NEW YORK* RECALL WAS ISSUED ON THE 2004 SEQUOIA DUE TO CORROSION. ON JULY 25, 2013 WE BROUGHT OUR CAR TO THE DEALERSHIP TO APPLY A PROTECTIVE COAT AND WAITED A WEEK FOR THE CAR TO BE RETURNED TO US. WE HAD TO RETURN THE VEHICLE, SEPTEMBER, 2014, TO THE DEALER WITH THE SAME PROBLEM, THE SPRAY WAS FLAKING OFF EXPOSING THE RUST UNDERNEATH. THE VEHICLE WAS SPRAYED FOR THE SECOND TIME IN ONE DAY AND THAT TIME WE WERE TOLD THE VEHICLE'S REAR AXLE TRAILING ARM MOUNT WAS ALMOST SEPARATED FROM THE REAR AXLE HOUSING DUE TO THE CORROSION AND IT WAS RECOMMENDED TO REPLACE THE AXLE. AT THAT TIME WE ASKED IF THIS COULD HAVE BEEN TO THE RECALL OF THE CORROSION, FLAT OUT WE WERE TOLD NO. WE THEN PROCEED TO TAKE THE VEHICLE TO OUR PERSONAL MECHANIC FOR SECOND OPINION, OCTOBER 27, 2014, AND HE CONFIRMED THE AXLE IS DAMAGE AND THE FRAME OF THE VEHICLE IS IN SUCH POOR CONDITION THAT IT MUST BE FIRST ADDRESSED BEFORE REPLACING THE AXLE; HE ALSO MENTIONED TO US THIS IS THE SECOND SEQUOIA THAT HE HAD SEEN WITH THE SAME ISSUE, ALONG HE TOLD US THE SECOND SPRAYING WAS DONE INCORRECTLY, IT WAS NOT CLEANED OUT THEY JUST SPRAYED OVER THE FLAKING PROTECTIVE COAT AND THE RUST. OUR MECHANIC SAID THE VEHICLE SHOULD NOT BE USED BECAUSE IT IS NOT SAFE AND HE IS WILLING TO SIGN AN AFFIDAVIT IF NECESSARY.

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