NHTSA Complaint #10654505 — 2003 LINCOLN NAVIGATOR SUSPENSION

Complaint Details

ODI Number	10654505
Vehicle	2003 LINCOLN NAVIGATOR
Component	SUSPENSION
Date of Incident	February 14, 2009
Date Filed	November 12, 2014
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THIS IS THE FIFTH (5TH) TIME IN 6 YEARS I HAVE BROUGHT MY CAR IN FOR REPAIR OF THE AIR SUSPENSION (COMPRESSOR, RIDE HEIGHT) , ALL BUT ONE OF THOSE TIMES WAS TO THE FORD LINCOLN DEALERSHIP. IT IS CLEAR THAT FORD IS AWARE OF THE PROBLEM AS THERE ARE 10 SERVICE BULLETINS ON THE 2003 AIR SUSPENSION ALONE, AS WELL AS HUNDREDS OF COMPLAINTS ON THE INTERNET (SEE COMPLAINTS ON EDMUNDS, EVEN FORDS WEBSITE AND SEVERAL CAR FORUMS. THESE ARE OF THE LINCOLN NAVIGATOR ONLY, NOT ITS EQUIVALENT FORD EXPEDITION, WHICH ALSO HAS HOSTS OF COMPLAINTS.) MANY OF THE COMPLAINTS STATE, MUCH LIKE MY EXPERIENCE, THAT THE DEALER CANNOT EVEN FIGURE OUT THE PROBLEM. IT IS IMPOSSIBLE TO DESCRIBE TO YOU THE DANGER INVOLVED WHEN THE SUSPENSION FAILS, ESPECIALLY AT HIGHWAY SPEEDS. THE CAR BOUNCES VIOLENTLY AND BECOMES TOTALLY UNCONTROLLABLE. *TR

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