NHTSA Complaint #10653612 — 2011 DODGE DURANGO

DRIVING WITH MY FAMILY TO CHURCH ON RUCKER AVENUE IN EVERETT WASHINGTON AT A SPEED OF APPROXIMATELY 35 MILES PER HOUR. THE ENGINE STALLED AND CAR LOST POWER. WAS ABLE TO SAFELY PULL TO THE SIDE OF THE ROAD. SAME THING HAPPENED A WEEK LATER WHILE DRIVING ON COLBY AVENUE IN EVERETT. THE CAR HAD BEEN HAVING DIFFICULTY STARTING, IT WOULD CRANK OVER BUT NOT START. ON OCTOBER 1'ST I TOOK THE CAR TO DWAYNE LANES IN EVERETT, THEY TOLD THEY HAD FIXED THE PROBLEM. THE CAR STILL DID NOT START AND THE PROBLEM REMAINS. TOOK THE CAR BACK TO DWAYNE LANES AND INFORMED THEM THAT THE CAR WAS STALLING WHILE DRIVING. THEY COMMENTED THAT THE PART WAS ON BACK ORDER AND SUBJECT TO A RECALL (P54/NHTSA 14V-530). DWAYNE LANES ADVISED THAT THEY DID NOT KNOW WHEN THE PART WOULD BE IN AND SUGGESTED THAT I TAKE THE VEHICLE BACK AND UTILIZE IT UNTIL THE PART CAME IN. I INFORMED DWAYNE LANES THAT I WOULD NOT BE DRIVING A CAR THAT LOSES POWER AT RANDOM TIMES ON PUBLIC ROADS. I INFORMED DWAYNE LANES THAT THIS WOULD PUT MY SAFETY AT RISK AS WELL AS EVERYONE ELSE ON THE ROAD. DWAYNE LANES INFORMED ME THAT THERE IS NOTHING THEY CAN DO. THE CAR HAS 32,000 MILES ON IT, AND IS STILL UNDER WARRANTY. HAVE CONTACTED CHRYSLER, TEMPE DODGE, AND DWAYNE LANES, AS WELL AS INSURANCE. NO PERSON WILL PROVIDE A LOANER VEHICLE, OR AN ESTIMATE OF WHEN THE CAR WILL BECOME DRIVABLE AGAIN. *TR