NHTSA Complaint #10652941 — 2012 CHEVROLET CRUZE

BOUGHT VEHICLE FROM CARMAX FIRST WEEK OF MARCH 2014, 3 WEEKS LATER WAS FIRST TIME I DROVE IN SNOW AND THE THE BRAKES DID NOT WORK AT ALL. CALLED CARMAX AND THOUGH THE WARRANTY WAS WAS OVER THEY AGREED TO REPAIT BECAUSE OF A BRAKE RECALL. THEN A COUPLE WEEKS LATER THERE WAS A LEAK AND FORD HAD TO REPLACE A COOLANT PUMP. THE CAR NEVER RAN THE SAME. THE CAR PUTTERS AND HAS HORRIBLE ACCELERATION AND I HAVE CONTACTED FORD AND CARMAX DEALERSHIP AND COORP FOR HELP AT THE SAME TIME ALL THE CRUZES WERE TAKEN OFF THE LOTS AND WERE NO LONGER ALLOWED TO BE SOLD BECAUSE OF ALL THE RECALLS AND THEY WERE DEEMED UNSAFE TO DRIVE. ALL I ASKED CARMAX FOR WAS TO TAKE THIS VEHICLE BACK AND LET ME PICK OUT A DIFFERENT CAR. I AM A SINGLE MOM WITH A TEENAGE DAUGHTER AN I AM AFRAID TO LET HER DRIVE THIS CAR, THERE HAVE BEEN SEVERAL DEATHS ATTRIBUTED TO THE CHEVY CRUZES. I HAVE LEFT SEVERAL VOICEMAILS WITH GM MY CASE # IS C7269752 WITH FIRST RESPONDER..WHAT DOES THAT MEAN ANYWAY? THE GM AT CARMAX IN TINLEY PARK ARGUED WITH ME FOR 15 MINUTES ABOUT WHO IF I SPOKE TO HIM ONCE OR TWICE INSTEAD OF DEALING WITH THE REAL ISSUE, THE SOLD ME, A SINGLE MOTHER A CAR WITH BAD BRAKES! I ALMOST WENT INTO DOWN INTO A 6 LANE EXPRESSWAY WHEN THE BRAKES DIDNT WORK! I WOULD HAVE BEEN KILLED. ITS BEEN A COUPLE MONTHS NOW AND NO ONE HAS FOLLOWED UP AT ALL. THE SNOW WILL SOON BEGIN AND I AM SCARED TO DEATH TO DRIVE. PLEASE CAN SOME ONE HELP. *TR