NHTSA Complaint #10652726 — 2009 DODGE RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10652726
Vehicle	2009 DODGE RAM 2500
Component	STEERING
Date of Incident	December 10, 2013
Date Filed	November 5, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AK

Consumer Description

I RECEIVED A NOTICE OF SAFETY RECALL IN NOVEMBER OR DECEMBER 2013 AND WAS INFORMED I NEEDED TO CALL THE DEALERSHIP BEGINNING JANUARY 6, 2014. IT IS NOW NOVEMBER 5, 2014 AND I AM JUST NOW HAVING THE REPAIR DONE. AS A RESULT OF THIS EXTREME DELAY I WAS UNABLE TO USE MY TRUCK TO TOW MY BOAT OUT OF STORAGE AND THUS INCURRED A $750.00 CHARGE. I CONTACTED THE DEALERSHIP NUMEROUS TIMES OVER THE PAST YEAR AND WAS INFORMED EACH TIME THEY WOULD CALL ME FOR AN APPOINTMENT WHICH NEVER HAPPENED. I HAD ONE APPOINTMENT CANCELLED BECAUSE THEY HAD RUN OUT OF REPLACEMENT PARTS. I AM DUE REIMBURSEMENT OF THE STORAGE CHARGE OF $750.00 BECAUSE I WAS UNABLE TO TOW MY BOAT OUT OF STORAGE. I CAN SEND THE RECEIPT FOR THE STORAGE CHARGE AND THE WORK ORDER WHEN THE TIE ROD WAS REPLACED FOR DOCUMENTATION OF THIS OUTLANDISH SITUATION. *TR

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