NHTSA Complaint #10652282 — 2013 NISSAN ALTIMA

WHEN I TEST DROVE AND PURCHASED MY VEHICLE, EVERYTHING SEEMED GREAT. IT WAS A VERY SHORT TEST DRIVE THOUGH. NOT EVEN 1MONTH AFTER BUYING THE CAR, I HAVE PROBLEMS WITH IT. I NOTICED THE SUSPENSION AND STEERING TO BE NOT AS TIGHT OR RESPONSIVE (DIMINISHED) AND ALSO NOTICE A LOT OF WANDER IN THE FONT END AND UNDERSTEER/OVERSTEER. ALONG WITH THE SUSPENSION AND STEERING PROBLEMS CAME THE TRANSMISSION SHUTTER. AT LOWER SPEED ACCELERATION (APPROX. 25-40MPH), THERE IS A SHUTTER OR JUMPY FEELING. TOOK THE CAR TO NISSAN MULTIPLE TIMES TO FIX THE PROBLEM AND HAS YET TO BE DONE. MY SERVICE TECH HAS BEEN ABLE TO DUPLICATE ALL THE PROBLEMS, BUT NISSAN TECH LINE REFUSES TO FIX ANYTHING BECAUSE "IT IS UP TO NISSAN STANDARDS". IN ORDER FOR THEM TO EVEN BEGIN TO REPLACE OR WORK ON ANYTHING, IT HAS TO MEET CERTAIN CIRCUMSTANCES (BASICALLY JUMP THROUGH HOOPS), EVEN THOUGH IT IS A KNOWN PROBLEM WITH THE CAR AND HAS BEEN DUPLICATED BY ONE OF THEIR OWN TECHS. I HAVE CONTACTED THE BBB AND HAVE STARTED ARBITRATION TO GET THIS MATTER RESOLVED. THIS ENTIRE ORDEAL HAS COST ME TIME OFF WORK AND ABOUT A TOTAL OF 4WEEKS WITHOUT MY CAR. *TR