NHTSA Complaint #10651530 — 2001 FORD WINDSTAR

I WAS DRIVING MY FORD WINDSTAR AT APPROXIMATELY 30 MPH WHEN I HEARD A CLUNK. SHORTLY THEREAFTER I HEARD A METAL-ON-METAL CLANKING NOISE. I THEN DROVE HOME, PARKED THE VAN UNTIL THE NEXT DAY. ON SATURDAY, OCTOBER 25, 2014, I REMOVED THE FRONT RIGHT TIRE TO FIND THE SWAY BAR BRACKET COMPLETELY RUSTED AWAY FROM THE SUBFRAME. THE RUST WAS SO EXTENSIVE, THE SUBFRAME ALSO HAD A RUST HOLE, THE SIZE OF A QUARTER RIGHT THROUGH THE SUBFRAME DIRECTLY BENEATH WHERE THE SWAY BAR BRACKET "WAS" LOCATED. THE FOLLOWING MONDAY, OCTOBER 27TH, I CALLED AND MADE AN APPOINTMENT AT WILLOWBROOK FORD. THEY HAD MY VAN FOR TWO DAYS BEFORE CALLING ME WITH THEIR DECISION. THEY TOLD ME THAT THEY WILL NOT COVER THE COST TO FIX MY VEHICLE DESPITE FORD HAVING A RECALL ON THE SUBFRAME. THEY ALSO CALLED THEY SENT THE FORD DISTRICT MANAGER VARIOUS PHOTOS SHOWING SO THE CORRODED SWAY BAR BRACKET AND SUBFRAME. THEY TOLD ME THE DM AT FORD ALSO REJECTED PAYING FOR THE REPAIRS. I AM VERY DISAPPOINTED SINCE THIS 2001 WINDSTAR HAS RECEIVED SEVERAL RECALLS, MANY OF WHICH WERE ASSOCIATED WITH CORROSION AROUND THE SUBFRAME AND REAR AXLE. MY WINDSTAR IS NOW NOT SAFE TO DRIVE! VERY DISAPPOINTED WITH THIS FORD WINDSTAR AND WITH FORD IN GENERAL. *TR