NHTSA Complaint #10650651 — 2014 CHEVROLET MALIBU

HENDRICK CHEVROLET NORFOLK VIRGINIA DEALER SERVICE FOUND GM HISTORY CODE DTC U0121 FOR THIS FAILURE. MY 2014 CHEVROLET MALIBU SUDDENLY AND FULLY CEASED OPERATING WHILE STOPPING AT A TRAFFIC RED LIGHT IN DOWNTOWN NORFOLK VA; EVEN LOST ALL ELECTRICAL INCLUDING THE EMERGENCY / HAZARD LIGHT NOT OPERATING. THE CAR WENT COMPLETELY DEAD WHILE TAKING FOOT OFF OF BRAKE AND PRESSING ON GAS PEDAL AFTER TRAFFIC LIGHT TURNED GREEN; ALL DASHBOARD DISPLAYS WENT DARK. IT TOOK 3 ATTEMPTS TO RE-START THE CAR OVER A PERIOD OF 11 MINUTES (PAUSED FOR SOME TIME AFTER 2ND TRY). VERY DANGEROUS FOR MY WIFE WHO WAS DRIVING DURING THIS INCIDENT! WE THEN BROUGHT THIS CAR TO HENDRICK CHEVROLET NORFOLK SERVICE DEPT. WHO FOUND CODE DTC U0121 INDICATING "LOSS OF COMMUNICATION WITH THE EBCM" ON OUR CAR COMPUTER HISTORY FOR OCT. 27 2014 CORRESPONDING TO THE DATE AND TIME OF THIS INCIDENT. THIS DEALER INFORMED THAT THEY HAVE RECENTLY SEEN ONE ADDITIONAL PROBLEM OF THIS SAME TYPE FOR ANOTHER OWNER OF 2014 CHEVROLET MALIBU, WHO JUST HAPPENS TO BE THE SERVICE MANAGER AT THIS DEALERSHIP HENDRICK CHEVROLET NORFOLK VIRGINIA. THIS DEALER SERVICE VISIT IS DOCUMENTED ON THEIR INVOICE NO. [XXX]1 DATED 10/27/2014. MY WIFE AND I ARE NOW EXTREMELY CONCERNED ABOUT THE SAFETY OF THIS CAR WHICH HAS THE CHEVROLET STOP-START ENGINE TECHNOLOGY. THE DEALER ADVISED THAT THEY HAVE NO FIX FOR THIS AT THIS TIME AND THAT I SHOULD DIRECTLY REPORT IT TO CHEVROLET / GM WHICH I HAVE NOW ALSO DONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR