NHTSA Complaint #10650553 — 2012 KIA OPTIMA HYBRID

KIA OPTIMA HYBRID SYSTEM WARNING NO BRAKES! UNSAFE CAR! WE HAVE THE SAME PROBLEM AS SOMEONE ELSE ON THIS SITE. OCT 16TH 2014 WE WERE PULLING OUT OF OUR DRIVEWAY AND RECEIVED A WARNING ON THE DISPLAY SAYING "HYBRID SYSTEM WARNING SLOW DOWN AND COME TO A STOP. CHECK BRAKES. ALSO THE BRAKE PEDAL HAD DEPRESSED ALL THE WAY TO THE FLOOR AND THERE WAS A GRINDING SOUND. UNLIKE A LOW PAD SOUND BUT THE SOUND OF GEARS NOT ENGAGING. ALSO THERE WERE NO BRAKES AT ALL, THE CAR WOULDN'T STOP. WE TURNED THE CAR OFF AND THEN ON AGAIN AND IT WAS THE SAME ERROR MESSAGE AND SAME PEDAL SITUATION. SO WE LEFT THE CAR WHERE IT WAS. AFTER A FEW HOURS WE TRIED TO START THE CAR AGAIN, BUT THIS TIME IT WAS FINE, NO ERROR MESSAGE, BRAKES WORKED AGAIN. SO WE TOOK IT TO OUR KIA DEALER SHIP HERE IN HONOLULU. AFTER A DIAGNOSTIC WE RECEIVED A REPORT A FEW HOURS LATER. THE REPORT SAID THAT THE CAR CHECKED OUT FINE AND THERE WERE NO ERROR CODES STORED. THE SERVICE ADVISOR SAID THIS IS AN INTERMITTENT PROBLEM THAT THEY COULD NOT DUPLICATE. WE TOOK THE CAR HOME AND DID NT FEEL SAFE DRIVING IT AS WE THOUGHT WHAT IF THIS HAPPENS AGAIN. WE THEN BROUGHT THE CAR BACK TO KIA AND TOLD THEM HOW WE FELT. THEY SAID THEY DID MULTIPLE TEST AND AFTER ONE WEEK OF TESTING COULD NOT DUPLICATE THE PROBLEM. THE SERVICE MANAGER WAS VERY ANGRY WITH US SAYING WE NEED TO PICK UP OUR CAR AND RETURN THE LOANER. AFTER I HUNG UP I DID MY OWN RESEARCH ON THE INTERNET AND FOUND THIS IDENTICAL SYMPTOMS ON ANOTHER COMPLAINT HERE BUT THIS PERSON HAD GOT INTO AN ACCIDENT. I FORWARDED THIS LINK TO KIA, NOW THEY ARE SO NICE TO US BECAUSE I THINK THEY NOW SEE THE DANGER. BUT THEY STILL HAVE OUR CAR AND CAN'T FIGURE OUT WHAT IS WRONG. WE ARE VERY FEARFUL THAT THIS CAR IS DANGEROUS AND WILL NOT PUT OUR KIDS AT RISK IN THIS KIA WITH NO BRAKES! BE WARNED THIS CAR HAS BRAKE PROBLEMS AND ONE PERSON HAS ALREADY CRASHED! *TR