NHTSA Complaint #10650444 — 2008 TOYOTA AVALON

AFTER RECEIVING TOYOTA TSB SB-0011-10 IN APRIL 2010, I WENT IN TO THE LOCAL TOYOTA SERVICE DEPARTMENT TO CHECK IT OUT. THEY INDICATED THAT THE HIGH BEAM LIGHT BULBS COULD EXPLODE AND THAT THE ENTIRE HIGH LIGHT ASSEMBLIES NEEDED TO BE REPLACED. I ASKED ABOUT GETTING MINE DONE BUT, THEY SAID BECAUSE MY CAR HAD OVER 70,000 MILES THEY WOULD NOT REPLACE THEM PER THE TSB. BUT THEY TOLD ME THEY WOULD BE HAPPY TO REPLACE THEM AT MY COST OF ABOUT $2400.00. SHORTLY AFTER THAT THE BULBS EXPLODED IN MY UNITS. WHEN I TRIED TO REPLACE THEM, I WAS TOLD THAT THE LISTED BULB WAS NO LONGER MANUFACTURED. I FEEL THIS IS SOMETHING THAT SHOULD BE UNLIMITED MILES AS THE REPLACEMENT UNIT HAS BEEN DISCONTINUED BY THE BULB MANUFACTURER. AND THAT THIS IS A SAFETY HAZARD TO PROPER OPERATION OF THE CAR. *TR