NHTSA Complaint #10650013 — 2004 LEXUS ES AIR BAGS

Complaint Details

ODI Number	10650013
Vehicle	2004 LEXUS ES
Component	AIR BAGS
Date of Incident	July 14, 2014
Date Filed	October 26, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THERE IS A CRACK ON THE PASSENGER SIDE AIRBAG OF MY CAR. IT IS PROTRUDING AROUND THE AREA OF THE AIRBAG. I TOOK MY CAR TO THE LEXUS DEALERSHIP ON JULY 14, 2014, FOR THIS PROBLEM. ONLY TO BE TOLD THAT I WOULD NEED TO REPLACE MY DASH BOARD AND IT WOULD COST ME OVER 2,500 DOLLAR. I HAVE NEVER EXPERIENCE ANYTHING LIKE THIS BEFORE EVER. THIS IS TRULY A VERY STRESSFUL AND UNCERTAINTY WONDERING EVERYTIME I GET INTO MY CAR, AFRAID AND HOPING THAT THE AIRBAG DOES NOT EXPLODED. BASED ON THE RECALL OF MY CAR MODEL, MAKE I NEED TO BE CONTACTED ON THE NEXT ACTION THAT NEEDS TO BE TAKEN. I WOULD APPRECIATE YOUR RESPONSE BACK. THANK YOU KINDLY. *TR

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