NHTSA Complaint #10648622 — 2011 FORD EDGE

WHILE DRIVING ON THE 56 FREEWAY WITH ONLY LESS THAN A ONE MINUTE WARNING OF A ORANGE COLOR WRENCH ON THE LEFT SIDE OF THE WHEEL WHICH WENT ON. I LOST ALL POWER TO MY 2011 FORD EDGE INCLUDING BRAKE, ACCELERATOR YOU NAME IT NO POWER WHAT SO EVER. I WAS SO LUCKY I WAS ABLE TO MAKE IT TO THE SHOULDER VERY SCARY. I HAVE OWNED MANY CARS, BUT NEVER EXPERIENCES SOMETHING SO SCARY. THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME WAS ON 10/6/2014. BOTH TIMES I TOOK IT TO MY LOCAL FORD DEALERSHIP LOCATION THE FIRST TIME THEY HAD MY CAR FOR 2 FULL DAYS AND WERE UNABLE TO DETERMINE THE PROBLEM. THE SECOND TIME I PICKED UP MY CAR AFTER 1 FULL DAY AND I WAS INSTRUCTED THAT THEY CONTACTED FORDS MAIN OFFICE REGARDING THIS MATTER. I WAS TOLD ON THE PHONE BY STAFF THAT I CAN COME AND PICK UP MY CAR, BUT I WILL NEED TO HAVE A COMPUTER ATTACHED TO IT. I SAID WHILE WHY CANT YOU JUST KEEP THE VEHICLE UNTIL YOU FIND THE PROBLEM AND GIVE ME A RENT A CAR. "MY LOCAL DEALERSHIP SAID ABSOLUTELY NOT". I PICKED IT UP AT 420PM ON 10/17/14 THEY GAVE ME NO PAPERWORK LIKE THEY DID WHEN I DROPPED IT OFF, BUT GAVE ME INSTRUCTIONS ON HOW TO USE THIS COMPUTER THING THEY INSTALLED IN MY CAR. WITH THE FOLLOWING INSTRUCTIONS I WAS TO HIT THE RED BUTTON WHEN MY CAR RUNS FUNNY, OR LOOSES POWER. I CAN ONLY PRESS IT 4 TIMES NO MORE THAN 4 TIMES. I TOLD THE STAFF MEMBER AT THE LOCAL DEALERSHIP THAT INSTRUCTED ME THAT I AM SCARED. EVENTHOUGH, MY LOCAL FORD DEALERSHIP KNOWS THAT I AM SCARED THEY STILL RELEASED THE CAR TO ME! PLEASE HELP OUR FAMILY WITH THIS MATTER REGARDING THE SAFETY OF THE 2011 FORD EDGE. *TR