NHTSA Complaint #10648506 — 2008 TOYOTA AVALON

CAR IS DRIVEN ABOUT 2,000 MILES PER YEAR, CITY DRIVING AND MOSTLY DURING THE DAYTIME. NO REAL NEED FOR HIGH BEAMS WHILE DRIVING. UNSURE WHEN THE PROBLEM HAPPENED, BUT I WAS A LONG JOURNEY IN THE COUNTRY AND HIGH BEAMS WERE NEEDED. UNABLE TO HAVE THEM ON. AFTER THE TRIP CALLED THE DEALERSHIP, BROUGHT IN FOR REPAIR. WAS TOLD THAT BOTH HEADLIGHT LENS ASSEMBLIES WERE NEEDED TO THE TUNE OF OVER $900. I WAS TOLD THAT THE WARRANTY EXTENSION FOR 5 YEARS OR 72,000 MILES ONLY. AT THE TIME THE CAR WAS PURCHASED I PAID FOR THE EXTENDED WARRANTY FOR THE 7 YEAR PLAN. I WAS TOLD THAT UNDER THIS WARRANTY HEADLIGHTS WERE NOT COVERED. THIS CAR IS COMPLETELY OUT OF WARRANTY. RESEARCH ON THE INTERNET SHOWS THAT THIS CAR HAS MAJOR ISSUES WITH THE HEADLIGHT LEN ASSEMBLIES. WHY DID NOT TOYOTA ISSUES NOTICES TO THE CONSUMERS ABOUT THIS ISSUE? OR A RECALL? THERE IS A MAJOR PROBLEM WHEN IT IS WITH THE SAME PROBLEM WITH THIS MAKE/MODEL. *TR