NHTSA Complaint #10648419 — 2014 LEXUS IS 350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 10648419
Vehicle 2014 LEXUS IS 350
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 650 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

I BOUGHT A BRAND NEW 2014 IS 350 F SPORT ON AUGUST 29, 2014. ON OR ABOUT SEPTEMBER 17, 2014 AS I WAS DRIVING HOME, SOMETHING HIT MY WINDSHIELD AND WITHIN 24 HOURS THE CRACK HAD SPREAD DEMANDING REPLACEMENT. I PAID $1800. TO REPLACE WITH LEXUS CERTIFIED WINDSHIELD AROUND THE 1ST OF OCTOBER. ON OCTOBER 10, 2014 AS I WAS TRAVELLING HOME I HEARD A SLIGHT TAP. BY NOON ON SATURDAY, THE CRACK WAS BEYOND REPAIR. I HAVE HAD THIS NEW CAR LESS THAT 2 MONTHS AND I AM HAVING TO REPLACE ITS WINDSHIELD FOR THE SECOND TIME. I HAVEN'T EVEN RECEIVED THE NEW LICENSE PLATES YET. I AM ALMOST 65 YEARS OLD AND HAVE OWNED 10 CARS AND THIS IS MY FIRST CRACKED WINDSHIELD EXPERIENCE. I AM THINKING THAT EITHER THE VEHICLE HAS A DESIGN FLAW, OR MORE LIKELY THE WINDSHIELD HAS A DESIGN FLAW. THE REPAIR SERVICE CONFIRMED THAT THE IS SEEMS TO EXPERIENCE AN INORDINATE NUMBER OF WINDSHIELD REPLACEMENTS. EVEN THE DEALERSHIP CONFIRMED NUMEROUS IS WINDSHIELD REPLACEMENTS. AT $1800 PER REPLACEMENT, THIS IS A SERIOUS PROBLEM. *TR

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