NHTSA Complaint #10648355 — 2013 FORD F-150

WHILE DRIVING TO WORK ON THIS MORNING AT ABOUT 60MPH I HEARD A LOUD "BOOM" SOUND AND MOMENTS LATER PULLED BACK THE SUNROOF COVER TO DISCOVER MY SUNROOF HAD SHATTERED. THE GLASS PANEL HAD A HOLE IN THE CENTER AND ALL REMAINING GLASS WAS CRACKED. FORTUNATELY, THE VISOR WAS CLOSED OR I WOULD HAVE BEEN SHOWERED WITH GLASS SHARDS. THE REMAINING GLASS WAS PROTRUDING UPWARD AS IF IT EXPLODED OUTWARDLY. THERE WERE NO VEHICLES NEAR ME TO THROW A ROCK NOR WAS I DRIVING UNDER AN OVERPASS OR BRIDGE. I TOOK THE TRUCK TO FORD OF WEST MEMPHIS AND DESCRIBED WHAT HAPPENED. THE SERVICE MAN SAID HE WOULD SUBMIT THE REPAIR TO FORD FOR APPROVAL TO REPAIR UNDER WARRANTY SINCE THERE WAS NO IMPACT THAT CAUSED THE BREAKAGE. FORD CUSTOMER SERVICE DENIED MY WARRANTY CLAIM SO I HAD TO GET IT REPAIRED UNDER MY INSURANCE AND PAY THE DIFFERENCE. $1009.68 AND FOUR DAYS LATER I HAVE MY TRUCK BACK. I INSPECTED THE REMOVED GLASS WITH THE DEALER PERSONNEL AND IT IS CLEAR THAT THERE IS A CRACK AT THE FRONT CENTER EDGE OF THE GLASS FROM WHICH ALL OTHER CRACKS PROPAGATED OUT FROM IN A FAN PATTERN. THERE IS NO SIGN OF IMPACT IN THIS AREA AND ITS EVEN PROTECTED WITH THE RUBBER SEAL SUCH THAT IT WOULD BE VERY UNLIKELY THAT ANYTHING COULD IMPACT THE GLASS THERE. I AM GOING TO WRITE A LETTER TO FORD TO DEMAND THEY PAY FOR THIS REPAIR. *TR