NHTSA Complaint #10648279 — 2009 FORD ESCAPE

SEPTEMBER 10 2014, VEHICLE WAS SERVICED AT HENRY CURTIS FORD IN PETALUMA CALIFORNIA FOR RECALL 14S05. PRIOR TO THIS RECALL, WE HAD NO PROBLEMS WITH OUR VEHICLE. OCTOBER 3 2014, VEHICLE STALLED AT 65 MPH DRIVING ON HIGHWAY. MY WIFE WAS DRIVING UP HILL ON THE HIGHWAY IN THE FAR RIGHT LANE AND WAS ABLE TO PULL OFF THE HIGHWAY TO THE SHOULDER. VEHICLE TOWED TO REPAIR SHOP, UNABLE TO FIND ANY ERROR CODES. VEHICLE TOWED TO HENRY CURTIS FORD DEALERSHIP IN PETALUMA CALIFORNIA WHERE THE VEHICLE WAS PURCHASED NEW IN 2008. A $145 DIAGNOSTIC WAS DONE AND ONLY ONE ERROR CODE WAS REPORTED BY THE DEALER. CODE B1239 ( AIR FLOW BLEND DOOR DRIVER CIRCUIT FAILURE). VEHICLE COULD BE DRIVEN AS THERE WERE NO CHECK ENGINE LIGHTS ON AT THAT TIME. WE PICKED UP THE VEHICLE FROM HENRY CURTIS FORD, AND DROVE HOME. OCTOBER 10 2014. RPM'S SHIFTING UP AND DOWN WHILE DRIVING ON THE HIGHWAY AT 65MPH. HAD VEHICLE TOWED TO REPAIR SHOP IN SAN FRANCISCO. SERVICED AND REPLACED PARTS FOR B1239 ERROR. MECHANIC TEST DROVE VEHICLE AND NOW ANOTHER ERROR CODE DISPLAYS CODE P2112. P2112 FORD - THROTTLE ACTUATOR CONTROL SYSTEM ERROR. THE MECHANIC IS REPLACING THE THROTTLE BODY AND REPROGRAMMING THE PCM. I CALLED THE FORD DEALERSHIP AND WAS TOLD MY VIN IS NOT COVERED UNDER ANY RECALLS FOR P2112. WHEN I ASKED ABOUT CONSUMER SATISFACTION PROGRAM 13N03, I WAS TOLD MY VIN IS NOT INCLUDED. WE HAD NO PROBLEMS WITH THE VEHICLE PRIOR TO BRINGING IT IN FOR THE RECALL 14S05. NOW AFTER THAT SERVICE WE ARE HAVING SEVERAL PROBLEMS AND I HAVE READ THAT OTHER VEHICLE OWNERS ARE ALSO HAVING THE SAME P2112 ERROR. FORD SHOULD INCLUDE OUR VEHICLE IN THIS PROBLEM AND SEE IF THE OTHER TWO INCIDENTS WE HAVE ARE RELATED SOME HOW. EVERYONE I SPOKE TO AT FORD DID NOT WANT TO HELP, BUT CONTINUE TO CHARGE ME MORE DIAGNOSTIC CHARGES AND REPAIR. THANKFULLY WE HAVE AN HONEST MECHANIC THAT IS HELPING US OUT. *TR