NHTSA Complaint #10644589 — 2011 FORD EDGE

THIS IS THE FOURTH OCCURRENCE OF THIS SITUATION. THE FIRST THREE TIMES, I HAVE TAKEN IT TO THE DEALER AND THEIR RESPONSE IS THAT THEY CANNOT REPLICATE THE PROBLEM. THE PROBLEM IS THE VEHICLE WILL SHUT OFF WHILE IN MOTION. IT DOES NOT MATTER THE SPEED, THE WEATHER CONDITIONS, THE AMOUNT OF GAS, THE WEIGHT OF THE KEYS IN THE IGNITION. I HAVE TRIED EVERYTHING TO ENSURE THE ISSUE WILL NOT HAPPEN, YET, IT CONTINUES. THE CAR SHUTS OFF, POWER STEERING IS UNAVAILABLE, THE COMPUTER SYSTEM GOES BLANK, THE TOOL LIGHT COMES ON THE LEFT SIDE OF MY DASH, AND THE VEHICLE BEGINS TO SPUTTER. LUCKILY, ALL FOUR TIMES I HAVE BEEN ABLE TO GET OVER AND SHUT THE CAR OFF. I THEN RESTART AND DRIVE TO THE DEALER. THIS IS EXTREMELY DANGEROUS AND COULD POTENTIALLY BE FATAL, DEPENDING ON THE SURROUNDINGS. I HAVE BEEN TO THREE DIFFERENT DEALERSHIPS AND NO ONE WILL HELP ME. THE FORD CORPORATE OFFICES HAVE BEEN UNHELPFUL, SUGGESTING THAT THE NEXT TIME THIS HAPPENS, I SHOULD CALL A TOW TRUCK. I SHOULD NOT HAVE TO WAIT FOR THE NEXT TIME IN A DANGEROUS SITUATION LIKE THIS. *TR