NHTSA Complaint #10644404 — 2012 HYUNDAI ELANTRA

MY 2012 ELANTRA HAS FAILED TO START 3 TIMES WHILE IT WAS IN PARK AND 2 TIMES WHILE I WAS ON THE FREEWAY IN A PERIOD OF 12 MONTHS. THERE WAS NO WARNING WHILE I WAS ON THE FREEWAY. ALL DASHBOARD LIGHTS WERE ON, RADIO WAS ON AND IT WAS UNTIL I TRIED TO ACCELERATE WHEN I REALIZED THAT THE CAR HAD TURNED OFF ON ME. LUCKILY, IT WAS IN HEAVY TRAFFIC GOING ABOUT 15 MILES PER HOUR, NONETHELESS, IT WAS A PRETTY NERVE WRECKING UNSAFE EXPERIENCE. I WAS ABLE TO TURN THE CAR BACK ON AFTER 3-4 ATTEMPTS. MY BIGGEST FEAR IS THAT THE CAR CAN POTENTIALLY TURN OFF ON ME WHEN I'M GOING 60+ MPH. I DRIVE MY KIDS EVERYWHERE IN THIS CAR AND I FEAR FOR THE SAFETY OF MY FAMILY. I HAVE TAKEN IT TO THE DEALER AFTER EVERY INCIDENT AND THEIR MAIN RESPONSE IS THAT THEY CANNOT DUPLICATE THE PROBLEM, THEREFORE, THEY CAN'T FIX IT. AT ONE POINT, THEY CLAIMED THAT IT COULD BE DUE TO CARBON BUILD UP IN THE ENGINE SO I PAID ~$300 FOR THAT SERVICE WHICH DID NOT HELP BECAUSE THE CAR TURNED OFF ON THE FREEWAY SEVERAL MONTHS LATER. I HAVE EVEN HAD THE HYUNDAI TOW TRUCK FROM ROADSIDE ASSISTANCE TOW MY CAR FROM MY WORK PARKING LOT TO THE DEALER IN HOPES THAT IT WAS PROOF THAT THE CAR DID NOT TURN ON. TOW TRUCK DRIVER CONFIRMED THE CAR DID NOT TURN ON, THEN PREPPED CAR TO PLACE ON TOW TRUCK BED. HE GOT THE CAR TO DEALER, THEN ATTEMPTED TO TURN ON THE CAR AND IT DID. I TRIED TO GET DOCUMENTATION FROM HIM BUT HE DECLINED. ALL I GOT WAS A LETTER THAT STATED THAT THE CAR WAS TAKEN FROM MY WORK PARKING LOT TO THE DEALER WITH ZERO DETAILS. THE DEALER IS BEING IRRESPONSIBLE AND DOES NOT STAND BEHIND THEIR PRODUCT. THIS IS A HUGE SAFETY ISSUE. I AM IN THE PROCESS OF PURSUING THE LEMON LAW AND GOING TO BBB FOR ARBITRATION IN HOPES THAT THEY TAKE THE CAR BACK. I FEEL LIKE I DON'T HAVE AN ALTERNATIVE. I CANNOT, WITH A CLEAR CONSCIOUS, SELL THIS CAR TO A DEALER OR A PRIVATE PARTY KNOWING THAT IT IS DEFECTIVE. *TR