NHTSA Complaint #10644395 — 2011 FORD FIESTA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10644395
Vehicle	2011 FORD FIESTA
Component	STRUCTURE:BODY:DOOR
Date of Incident	October 8, 2014
Date Filed	October 13, 2014
Mileage	38,421 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

LATCH ON BACK DOOR OF DRIVER'S SIDE UNLOCKED WHILE VEHICLE WAS IN MOTION. STOPPED VEHICLE AND DOOR WOULD NOT STAY CLOSED. TIED BROKEN DOOR ACROSS TO DOOR AT BACK OF PASSENGER'S SIDE. STARTED VEHICLE. LATCH ON BACK DOOR OF PASSENGER'S SIDE UNLOCKED WHILE IN MOTION. SECOND DOOR WOULD NOT STAY CLOSED. BROUGHT CAR TO FORD DEALERSHIP. DEALER REPORTED THAT DOOR PARTS WERE "DEFECTIVE" AND WOULD NOT BE COVERED UNDER WARRANTY. HAD TO PURCHASE NEW DOOR LATCHES AND GET THEM INSTALLED FOR $1,000. MAJOR SAFETY ISSUE. I WAS LUCKY I HAD NO PASSENGERS!!!!! DOORS UNLATCHED WHILE IN MOTION! *TR

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#10706373 — April 17, 2015 — DOOR WILL NOT STAY CLOSED. DOOR LOCK FAILED WHEN I TRIED TO SHUT THE DOOR. *TR

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