NHTSA Complaint #10644002 — 2008 BUICK ENCLAVE

AS THE 2008 BUICK ENCLAVE VEHICLE WAS SLOWED TO MAKE A RIGHT TURN INTO A DRIVEWAY, IT SUDDENLY AND UNEXPECTEDLY BECAME VERY, VERY DIFFICULT TO STEER, SUCH THAT THE VEHICLE ALMOST WENT OFF OF THE ROAD AND INTO A TELEPHONE POLE. FORTUNATELY, THE VEHICLE WAS GOING SLOWLY ENOUGH THAT IT COULD BE ABRUPTLY STOPPED IN THE MIDDLE OF THE ROAD AND IT WAS NOT REAR-ENDED. THIS IS A VERY DANGEROUS CONDITION. WHEN I CALLED GENERAL MOTORS CUSTOMER CARE, I DISCOVERED THAT THIS WAS A KNOWN CONDITION FOR WHICH SPECIAL COVERAGE #14329 WAS ISSUED. GIVEN HOW DANGEROUS THIS CONDITION IS THAT DRAMATICALLY AFFECTS THE ABILITY OF A DRIVER TO STEER THE VEHICLE, I AM VERY UPSET THAT GENERAL MOTORS FAILED TO NOTIFY OWNERS OF THE AFFECTED CARS THAT THIS HAZARDOUS CONDITION EXISTED AND THAT GENERAL MOTORS FAILED TO ISSUE AN EMERGENCY VEHICLE RECALL. IT IS URGENT THAT NHTSA REQUIRES THAT GENERAL MOTORS ISSUE A RECALL FOR THIS SAFETY DEFECT. PASTED BELOW IS THE DEALER NOTIFICATION THAT WAS ISSUED TO GM SERVICE DEPARTMENTS ON SEPTEMBER 16, 2014 BY GENERAL MOTORS. "#14329: SPECIAL COVERAGE ADJUSTMENT - LOSS OF POWER STEERING ASSIST - (SEP 16, 2014). CONDITION. SOME 2008-2011 MODEL YEAR (MY) BUICK ENCLAVE, 2009-2011 MY CHEVROLET TRAVERSE, 2007-2011 MY GMC ACADIA, AND 2007-2010 MY SATURN OUTLOOK VEHICLES MAY DEVELOP A POWER STEERING PUMP WEAR CONDITION THAT CAN CAUSE AN INTERMITTENT DROP OF POWER STEERING HYDRAULIC PRESSURE THAT WILL CAUSE REDUCED OR LOSS OF STEERING ASSIST. THE VEHICLE MAY REVERT TO MANUAL STEERING WHICH REQUIRES GREATER DRIVER EFFORT, PARTICULARLY AT LOW VEHICLE SPEEDS." *TR