NHTSA Complaint #10643539 — 2010 BMW 328XI

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10643539
Vehicle	2010 BMW 328XI
Component	AIR BAGS
Date of Incident	May 27, 1996
Date Filed	October 9, 2014
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HAVE A RESTRAINT SYSTEM MALFUNCTION ALERT COMING IN END OF MAY 2014. THE DEALER SAID IT WAS THE AIRBAG IN HEADREST AND REPLACED IT. LESS THAN A MONTH THE RESTRAINT SYSTEM MALFUNCTION CAME ON AGAIN. I TOOK THE CAR THIS TIME TO MY NORMAL DEALER AND THEY COULD NOT FIND AN ISSUE. THEY RESET THE MALFUNCTION ALERT ON JULY 2 2014. THE MALFUNCTION ALERT FOR THE RESTRAINT SYSTEM RETURNED, I AGAIN TOOK THE CAR TO THE DEALER IN IRVINE THE ONE THAT RESET THE ALERT IN JULY. THIS TIME I EXPLAINED TO THEM THEY NEEDED TO FIND WHAT THE ISSUE IS. AFTER AN ENTIRE DAY THEY GAVE ME A CALL AND SAID THEY FINALLY FOUND THE ISSUE ITS IN THE WIRING HARNESS. OF COURSE THIS WILL COST ABOUT 1250.00. I WENT BACK AND FOURTH ASKING WHY WAS MY HEAD REST REPLACED A COUPLE MONTHS AGO AT CREVIER BMW 1500 AUTO MALL DR, SANTA ANA, CA 92705. THE IRVINE BMW SAID THAT CANT ANSWER THAT AND I WOULD NEED TO TAKE THE CAR BACK TO THEM. I DON'T BELIEVE NOW THAT THE HEADREST FOR THE AIR BAG NEEDED REPLACED AND THIS IS AN ONGOING ISSUE. I SPENT 450 ALREADY ON THE ISSUE IN MAY AND TODAY RETURNING BACK TO THE CREVIER DEALER. *TR

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