NHTSA Complaint #10643244 — 2004 SATURN VUE

DRIVING AT A VERY SLOW RATE OF SPEED, CAR STARTED VIBRATING SO VIOLENTLY, I WAS AFRAID THAT A WHEEL WAS COMING OFF. I PULLED OVER TO THE SIDE OF THE ROAD, SHUT OFF THE VEHICLE, THEN RESTARTED IT. IT WAS FINE. THE NEXT DAY, IT WAS DRIVEN ALL DAY WITH NO ISSUES, EXCEPT THAT MY DIRECTIONALS KEPT GOING OFF AND WOULD NOT WORK, AND THEN ALL OF A SUDDEN WOULD START WORKING, ESPECIALLY IF I SHUT THE VEHICLE OFF AND STARTED IT BACK UP. THAT AFTERNOON, HOWEVER, THE VIBRATING STARTED AGAIN. I DROVE THE VEHICLE IMMEDIATELY TO A MECHANIC, WHO TOLD ME THAT NOTHING SHOWED UP ON THE COMPUTER. HE SAID THAT HE PUNCHED MY VEHICLES INFORMATION INTO THE NHTSA WEBSITE, AND FOUND THE RECALL ON THE IGNITION. HE TESTED THIS ON MY VEHICLE, AND FOUND THAT YOU COULD INDEED PULL THE KEY OUT OF THE IGNITION WHILE THE CAR WAS RUNNING AND IN GEAR. HE CALLED ME AND TOLD THIS TO ME. I INFORMED HIM THAT A FEW TIMES MY KEYS HAD FALLEN OUT WHILE I WAS DRIVING ON THE HIGHWAY, OR ON THE STREETS, WHEREVER. IT HAD ALWAYS BEEN THAT WAY. I HADN'T REALIZED THIS WAS NOT INTENTIONAL. HE THEN INFORMED ME THAT ALTHOUGH THE YEAR MAKE AND MODEL OF MY CAR WERE ON THE RECALL, AND THE FACT THAT MY CAR INDEED POSSESSED THE FAULTY IGNITION, THAT MY VIN WAS NOT LISTED AS BEING INCLUDED IN THE RECALL. HE SUGGESTED I TAKE THE VEHICLE TO THE DEALERSHIP WHERE I PURCHASED THE CAR AND HAVE TAKEN THE VEHICLE FOR REPAIR IN THE PAST, HERB CHAMBERS OF WARWICK. THEY ACKNOWLEDGE ALL OF THE ABOVE TO BE TRUE, INCLUDING THE FACT THAT MY VIN IS NOT LISTED IN THE RECALL, THEREFORE THEY WILL NOT BE ABLE TO SUBMIT FOR PAYMENT, THEREFORE I WILL HAVE TO PAY AND IF THE VEHICLE ENDS UP INCLUDED IN THE RECALL IN THE FUTURE, I CAN SUBMIT FOR REIMBURSEMENT. NO ON COULD EXPLAIN WHY MY VEHICLE, BEING OF THE SAME YEAR, MAKE AND MODEL, AND WHICH OBVIOUSLY HAS THE SAME IGNITION ISSUES, WAS NOT LISTED IN THE RECALL. *TR