NHTSA Complaint #10641933 — 2010 MERCURY MILAN

POWER STEERING RECALL: FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2008-2011 FORD ESCAPE AND MERCURY MARINER VEHICLES MANUFACTURED AUGUST 18, 2006, THROUGH SEPTEMBER 11, 2010. THE AFFECTED VEHICLES HAVE A STEERING TORQUE SENSOR THAT MAY NOT BE ABLE TO PROPERLY DETECT DRIVER STEERING INPUT. I CALLED FORD MOTOR COMPANY REGARDING MY VEHICLE 2010 MERCURY MILAN PREMIER BECAUSE I HAD TO HAVE MY POWER STEERING REPLACED ON MY VEHICLE. THE DEALERSHIP STATED THAT I WOULD HAVE TO CALL FORD AND INFORM THEM THAT MY CAR SHOULD BE LISTED IN THE RECALL. WHEN I CALLED I WAS TRANSFERRED TO CUSTOMER RELATIONS. THE WOMAN WAS VERY RUDE AND KEPT REPEATING THE SAME THING OVER AND OVER. I EXPLAINED TO HER I UNDERSTAND THE PROTOCOL I JUST WANT TO MAKE SURE THAT INFORMATION REGARDING THE CALL WILL BE SUBMITTED ABOUT MY VEHICLE POWER STEERING WAS SERVICED ON MY MILAN AND IF THERE WAS ANYTHING FURTHER THAT I COULD DO REGARDING MY VEHICLE POSSIBLY BEING IN THE RECALL. HER TONE OF VOICE WAS VERY RUDE AND SHE DIDN'T SEEM TO CARE ABOUT MY CONCERN. I AM CONSIDERING PURCHASING A HONDA VEHICLE. WHEN MY POWER STEERING WENT OUT IT WAS FOUR OCCURRENCES 3 TIMES ON THE FREEWAY AND ONCE LEAVING FROM WORK. NOT ONLY WAS MY LIFE AND DANGER BUT THE OTHER DRIVERS AND MY FAMILY MEMBERS WHO WERE IN THE VEHICLE WITH ME. SO TO SPEAK WITH SOMEONE WHO DOES NOT CARE ABOUT MY CONCERN IS VERY UPSETTING AND I DO NOT WANT TO DRIVE ANYMORE FORD/MERCURY VEHICLES. *TR