NHTSA Complaint #10641736 — 2013 FORD FUSION ENERGI

THE 2013 FORD FUSION ENERGI, LEASED FROM FORD COUNTRY (280 N. GIBSON RD., HENDERSON, NV 89014), LOSES CONTROL OF STEERING. THE LOSS OF STEERING HAS OCCURRED ON THREE (3) SEPARATE INCIDENTS, THE MOST RECENT BEING SEPTEMBER 26, 2014. THERE ARE 2 SEPARATE SYMPTOMS OF THE STEERING PROBLEMS AS FOLLOWS: 1. THE STEERING BECOMES STIFF AS IF IT ONLY HAS MANUAL STEERING. 2. THE STEERING IS COMPLETELY LOST WHEREBY YOU HAVE NO CONTROL OF THE CAR'S STEERING. I TOOK THE CAR TO FORD COUNTRY SERVICE ON SEPTEMBER 26, 2014 FOR DIAGNOSIS AND REPAIR. FORD COUNTRY SERVICE REPORTED "NO PROBLEM FOUND" AFTER HAVING MULTIPLE TECHNICIANS TEST DRIVE THE VEHICLE AND BECAUSE THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. FORD COUNTRY SERVICE RECOMMENDED I CONTACT FORD MOTOR COMPANY CUSTOMER SERVICE AND REPORT THE ISSUE. I COMPLIED AND CONTACTED FORD MOTOR COMPANY CUSTOMER SERVICE PERSON NAMED [XXX], ID # [XXX], CASE # [XXX]-. THE CUSTOMER SERVICE PERSON ([XXX]) RESPONDED ON OCTOBER 6, 2014 STATING THERE WAS NO OTHER ACTION FORD MOTOR COMPANY COULD TAKE BECAUSE THE SERVICE TECHNICIANS NEED TO DUPLICATE THE PROBLEM BEFORE REPAIRS CAN BE MADE AND SINCE THEY COULD NOT DUPLICATE THE PROBLEM, FORD COUNTRY WAS DIRECTED TO RELEASE THE VEHICLE BACK TO THE OWNER AND TERMINATE RENTAL CAR REIMBURSEMENT EFFECTIVE TODAY (OCT. 6, 2014).. THIS PROBLEM APPEARS TO BE IDENTICAL TO THE PROBLEM WITH FORD FUSION AUTOMOBILES REPORTED IN THE ASSOCIATED PRESS (AP) NEWSPAPER ARTICLE "FEDS PROBE POWER STEERING IN FORD MIDSIZE CARS", DATED OCTOBER 6, 2014. A COPY OF THIS COMPLAINT IS BEING DELIVERED TO FORD COUNTRY, COPY TO FORD MOTOR COMPANY CUSTOMER SERVICE ALONG WITH THE AP ARTICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR