NHTSA Complaint #10641239 — 2013 BUICK ENCORE

PREMIUM TRIM LEVEL HAS FORWARD COLLISION WARNING. ON AT LEAST SIX OCCASIONS BEGINNING NOVEMBER OF LAST YEAR (2013), THE FORWARD COLLISION WARNING HAS COME ON WITH NO VEHICLE IN FRONT FOR HUNDREDS OF FEET AND HAS DISENGAGED THE CRUISE CONTROL, ESSENTIALLY CAUSING THE VEHICLE TO COAST UNTIL THE ACCELERATOR WAS MANUALLY DEPRESSED. FOUR INCIDENTS OCCURRED WHILE TRAVELING ON THE NEW JERSEY TURNPIKE AT 65 TO 68 MPH; ONE INCIDENT OCCURRED ON A LOCAL ROAD AT 45 MPH; AND ONE INCIDENT OCCURRED ON A LOCAL ROAD TRAVELING AT 35 MPH (POLICE PATROLLED AREA, USE CRUISE TO NOT EXCEED SPEED LIMIT). DURING EACH EPISODE, ROAD CONDITIONS WERE DRY AND CALM (NO DEBRIS FLYING IN FRONT OF THE CAMERA TO TRIGGER THE FEATURE, NOR WINDSHIELD WIPER IN USE). AFTER THE FIRST TWO INCIDENTS, IT WAS BROUGHT UP VERBALLY WITH SERVICE TECH WHEN VEHICLE WAS IN FOR ROUTINE MAINTENANCE, AND MOST RECENTLY LAST MONTH WHEN VEHICLE WAS CHECKED FOR SEAT TRACK SAFETY RECALL. THIS COMPLAINT WAS NOT PUT ON THE SERVICE RECORD EITHER TIME. BOTH TIMES I WAS TOLD THAT SOMETHING MUST HAVE TRIGGERED THE CAMERA. NOTHING WENT ACROSS MY WINDSHIELD TO TRIGGER THIS FEATURE. CRUISE CONTROL DISENGAGING AT HIGHWAY SPEED IS UNSAFE. *TR