NHTSA Complaint #10640941 — 2010 CHEVROLET HHR

I ASKED FOR A WARRANTY REPAIR ON MY AIRBAG. THE DEALER GOT THE PART AND SENT IT BACK ON 7-13-12. THEY NEVER CALLED, EMAILED OR WROTE ME A LETTER. I WAS NEVER CONTACTED. . RECENTLY. GM RECALLED MY KEYS, I ASKED ABOUT MY AIRBAGS. FOR THE FIRST TIME, ON 9-12-14, [XXX] WAS THE ONLY SERVICE EMPLOYEE WHO TOLD ME THE PART IS NOT AT THE DEALER AND IT WAS SENT BACK 2 YEARS AGO AND IF I WANTED IT I WOULD HAVE TO PAY ALMOST 400.00 FOR IT. I HAD DETRIMENTALLY RELIED ON THE REPRESENTATIONS OF AT LEAST 13 DIFFERENT CONTACTS WITH SERVICE PEOPLE, OVER THIS PERIOD OF TIME, WITH THIS SERVICE DEPARTMENT TO HONOR THE REPAIR. [XXX] COPIED THE SERVICE WORK ORDER SHEET AND GAVE ME A COPY OF IT. THERE WAS NO MENTION OR NOTATION OF A PHONE CALL EVER BEEN MADE, ON IT. [XXX] AND [XXX] , SERVICE MANAGERS AT JAMES MARTIN CHEVROLET 6250 WOODWARD AVE. DETROIT, MICHIGAN 48202, REFUSE TO HONOR THE AIRBAG REPAIR ALTHOUGH THEY ARE REPAIRING OTHER MODEL AIRBAGS DAILY ON A OPEN SAFETY RECALL FROM THE NSTB. GENERAL MOTORS REPRESENTATIVE [XXX] AT 1-866-790-5600 EXTENSION [XXX] REFUSES TO HONOR THE REPAIR ALTHOUGH HE HAS OPEN RECALLS ON OTHER MODELS FOR THE SAME ISSUE. SINCE GENERAL MOTORS HAS A HISTORY OF EXPLODING AIRBAGS CAUSING CRASHES AND SEVERAL OPEN RECALLS ON SEVERAL MODELS, I AM CERTAIN THAT THIS ONE (2010 HHR) SHOULD BE ADDED TO THE LIST FOR SAFETY CONCERNS. ALSO, THE RUNNING LIGHTS HAVE A SAFETY ISSUE TOO, ON ALMOST ALL MODELS THE DAYTIME RUNNING LAMPS AND REGULAR LIGHTS HAVE THE RIGHT HEADLIGHT OUT. THIS IS NOT A COINCIDENCE, IT IS A KNOWN DESIGN DEFECT AND ALL GM PRODUCTS FROM 2010 FORWARD AND SHOULD BE RECALLED AS THE LIGHTS CAUSE A SAFETY HAZARD. IN SUMMATION, I WANT THE 2010 HHR RECALLED FOR THEIR RIGHT HEADLIGHTS AND THEIR AIRBAGS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR