NHTSA Complaint #10640883 — 2012 FORD FOCUS

THIS WAS THE FIRST TIME MY SERVICE ENGINE SOON CAME ON. THE TRANSMISSION WAS SLAMMING INTO EVERY GEAR. I WAS STUCK IN 3RD GEAR REVVING AT APPROXIMATELY 3500 RPM GOING 30 MPH. I WAS ABLE TO DRIVE THE CAR HOME. THE DAY AFTER I TOOK INTO SPIKES FORD WHERE THE PROBLEM WAS THEN FIXED ON 08-11-14. I PICKED UP THE CAR AND DROVE HOME. 2 HOURS LATER AS I'M ENTERING A HIGHWAY TO GO TO WAL-MART, THE CAR LURCHED FORWARD, RPM'S FLEW WAY ABOVE 6000 AND CAR SPED UP FOR A SECOND THEN SLOWLY DECLINED DOWN TO 30 ON THE HIGHWAY!! THE CHECK ENGINE LIGHT CAME ON AGAIN. I DROVE THE CAR TO THE DEALERSHIP AND THEY FELT THE PROBLEM SO THEY TOOK THE CAR YET AGAIN. NEXT DAY THEY CALLED AND SAID THEY FIXED IT. ANOTHER 3 HOURS LATER, CHECK ENGINE LIGHT CAME ON AND THEY REFLASHED IT FOR THE 3RD TIME IN A 4 DAY PERIOD. CHECK ENGINE LIGHT CAME ON AGAIN SO I DECIDED TO TAKE IT TO BOGGUS FORD. I TOOK IT TO BOGGUS FORD AND WITHIN 3 DAYS THE CAR WAS OUT FROM THE SHOP. ALL WAS WELL UNTIL LATER ON IN THE NIGHT, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT ONCE LAST TIME FURIOUS ALREADY WITH THE CAR AND ONCE AGAIN SAID IT WAS FIXED. I DROVE TO SCHOOL AND AS I WAS FINDING A PARKING SPOT, THE CHECK ENGINE LIGHT CAME ON. RIGHT AFTER, A MESSAGE SAID, "TRANSMISSION HOT" PULL OVER SAFELY. ANOTHER MESSAGE CAME ON AND SAID, "WAIT 7 MINUTES". EMBARRASSED THAT MY BRAND NEW FOCUS WAS DOING THIS I LET IT COOL OFF. A SALESMAN WE WORKED WITH, WAS KIND ENOUGH TO PICK UP MY CAR AND I FROM SCHOOL. WE TOOK IT BACK TO THE DEALER WHERE WE THEN TALKED TO A SERVICE MANAGER. THE SERVICE MANAGER, LAUGHED ABOUT OUR SITUATION AND SAID AS LONG AS WE DRIVE SLOWLY THE CAR WILL CONTINUE TO HEAT UP AND SAID THAT FORD KNOWS ABOUT THIS. I TOLD HIM, I ALMOST RAN OVER OTHER STUDENTS, AND HE JUST CONTINUED TO SAY AS LONG AS YOU DRIVE SLOWLY, IT WILL KEEP DOING THAT. THE CHECK ENGINE LIGHT COMES ON AND OFF NOW, BUT TRANSMISSION STILL SHIFTS HARD. *TR