NHTSA Complaint #10640862 — 2012 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10640862
Vehicle	2012 FORD FOCUS
Component	POWER TRAIN
Date of Incident	May 1, 2012
Date Filed	October 2, 2014
Mileage	500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TRANSMISSION SHUDDER. REBUILT 3 TIMES. SOFTWARE RESET 5 TIMES. TRANSMISSION COMPUTER REPLACED 1X. STILL SHUDDERS, DRIFTS BACK WHEN ON A HILL, JERKS INTO GEAR SUDDENLY. SERVICE STATION ADVISED ME WHEN THEY REPLACED THE COMPUTER (NOT UNDER WARRANTY) THAT THE SHUDDER AND OTHER CHARACTERISTICS WERE NORMAL FOR THE TRANSMISSION AND DID NOT DO ANYTHING ABOUT IT. THIS BEGAN WHEN I PURCHASE THE CAR IN SPRING OF 2012 AND IS STILL AN ISSUE NOW AT ABOUT 82,0000 MILES. MOST OF THE WORK WAS DONE WHILE UNDER THE NORMAL WARRANTY. THE LAST SERVICE, WHEN THEY REPLACED THE COMPUTER WAS DONE IN SEPTEMBER 2014. THE TRANSMISSION IS NOT OPERATING NORMALLY AND SEEMS DANGEROUS AT TIMES WHEN IT JERKS INTO GEAR OR ROLLS BACK WHEN AT A STOP. *TR

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