NHTSA Complaint #10640366 — 2012 FORD FUSION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 10640366
Vehicle 2012 FORD FUSION
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 46,160 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I BOUGHT THIS CAR FROM A HERTZ DEALER 1 WEEK AGO WITH 45, 589K MILES BEFORE THE INDECENT HAPPENED AS FOLLOWS. I WAS DRIVING MY 2012 FORD FUSION SEL IN THE FAST LANE ON THE FREEWAY GOING APROX 70 MPH. THE CAR SUDDENLY LOST POWER AND ENTERED INTO WHAT I ASSUME WAS SAFE MODE. THERE WAS NO THROTTLE RESPONSE AND THE CAR WAS AT 1K ROUGH IDLE. A WRENCH SYMBOL WAS SHOWN ON THE DISPLAY. I COULD NOT ACCELERATE AND HAD TO COAST ACROSS 4 LANES OF TRAFFIC WHILE LOSING SPEED. I WAS ABLE TO GET TO THE SHOULDER IN TIME BEFORE I LOST ALL MOMENTUM. IT WAS A VERY DANGEROUS SITUATION AND I WAS LUCKY TO HAVE MADE IT TO THE SHOULDER. (DESPITE SEVERAL NEAR MISSES FROM CAR TRAVELING AT FULL SPEED. THANK GOD MY WIFE WAS NOT DRIVING WITH OUR SON IN THE CAR) WHILE ON THE SHOULDER, THE CAR WAS NOT RESPONSIVE TO THROTTLE INPUT AND STAYED IN ROUGH IDLE. I HAD TO TURN THE CAR ON AND OFF SEVERAL TIMES BEFORE SAFE MODE WAS DEACTIVATED. FIRST ATTEMPT TO GET UNDER WAY FAILED WITH ONLY TRAVELING A 100 FEET. SECOND ATTEMPT TO TURN ON AND OFF THE CAR WORKED AND I WAS ABLE TO SAFELY GET OFF THE FREEWAY AND TAKE SIDE STREETS HOME. THE CAR ONCE AGAIN WENT INTO SAFE MODE WHILE ON CITY STREETS AND THE FIRST ATTEMPT TO "REBOOT" THE CAR WORKED, I WAS ABLE TO ARRIVE AT HOME. THE CAR NOW HAS A CHECK ENGINE LIGHT ON. *TR

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