NHTSA Complaint #10640255 — 2000 FORD EXCURSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10640255
Vehicle	2000 FORD EXCURSION
Component	ENGINE
Date of Incident	October 1, 2012
Date Filed	September 30, 2014
Mileage	125,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL* THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPARK PLUG HAD EJECTED FROM THE CYLINDER HEAD. AS A RESULT, THE SPARK PLUG NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED TWICE, BUT THE FAILURE RECURRED BOTH TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

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