NHTSA Complaint #10639518 — 2007 SUBARU OUTBACK

ENGINE MADE A SUDDEN RATTLING SOUND THAT GOT PROGRESSIVELY LOUDER, THEN HAD A LOUD BANGING SOUND.AFTER A FEW DAYS OF INVESTIGATION, IT WAS FOUND THAT THE TORQUE CONVERTER BOLT CAME LOOSE,BOUNCED AROUND IN MY ENGINE, DAMAGING A PLATE AND "TAKING A FEW 'CHUNKS' OUT OF THE ENGINE BLOCK,ACCORDING TO THE MECHANIC.THE MECHANIC SAID IN HIS PROFESSIONAL OPINION,THE ONLY WAY THE BOLT COULD HAVE BEEN LOOSE,IS THAT IS WAS NOT TIGHTENED PROPERLY ON THE ASSEMBLY LINE.THIS WAS THE FIRST TIME THIS HAS EVER HAPPENED TO A SUBARU THAT THEY ARE AWARE OF.THE CAR IS 6YEARS OLD AND ONLY HAD BEEN DRIVEN FOR 5YEARS(BOUGHT IT IN 2009 WITH 33 MILES ON IT,AS IT HADN'T SOLD IN 2008), AND IT HAS ONLY 23,000 MILES ON IT. THERE IS NO RECALL, AND MY WARRANTY EXPIRED 7MONTHS AGO. SUBARU SAID THEY WOULD COVER HALF THE COST OF REPAIRS, BUT WE ARE STILL PURSUING OPTIONS. *TR