NHTSA Complaint #11558014 — 2007 SUBARU OUTBACK

Both front driver and passenger side CV Boots have failed prematurely on several occasions well before the expected life and mileage expectancy for these parts (they have been replaced on four separate occasions). The CV boots hold grease in to provide lubrication to the axels. Safety was at risk as lack of lubrication increased chances of axel and associated component damage (braking and steering) at higher driving speeds. Subaru dealer has verified on each of the four separate occasions that the CV boots failed prematurely. The car has never seen any off road or rough condition driving conditions. The vehicle has always been meticulously maintained and all preventive maintenance requirements complete ahead of or on schedule and any recommended repairs by authorized mechanics are addressed immediately. Was urged by Subaru Dealer to contact Subaru of America (SOA) about the CV boots again failing prematurely. Previously, SOA was contacted and acknowledged parts should not have failed in the timeframes as it had. This time with even less mileage and time in service, Subaru is refusing to address the problem and replace the Subaru OEM parts at their expense.