NHTSA Complaint #10639316 — 2013 VOLKSWAGEN GTI ENGINE

Complaint Details

ODI Number	10639316
Vehicle	2013 VOLKSWAGEN GTI
Component	ENGINE
Date of Incident	April 15, 2014
Date Filed	September 26, 2014
Mileage	14,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

REPORTED RECURRING COOLANT SMELL TO DEALER AT FIRST POST-PURCHASE MAINTENANCE VISIT (5,000 MILES), BUT DEALER FAILED TO FIND A CAUSE. AT 14,000 MILES, PULLED INTO MY GARAGE. SEVERAL MINUTES LATER, BACKED OUT OF MY GARAGE AND DISCOVERED A LARGE PUDDLE OF FLUID WHERE THE CAR HAD BEEN PARKED, AS WELL AS TRAILS OF FLUID IN THE DRIVEWAY FROM PULLING IN PREVIOUSLY. DEALER DIAGNOSIS: THE WATER PUMP HAD FAILED. WHEN I NOTED MY PREVIOUS COOLANT ODOR COMPLAINT, THE DEALERSHIP SERVICE ADVISOR REPLIED THAT "THEY KNOW ABOUT THIS PROBLEM, BUT WE CAN'T FIX IT UNTIL IT FAILS." THE CAR NOW HAS 18,000 MILES, AND THE RECURRING COOLANT SMELL HAS STARTED AGAIN. *TR

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