NHTSA Complaint #10639136 — 2007 TOYOTA RAV4

DRIVER'S SIDE SUN VISOR FAILURE TO WORK PROPERLY CAUSING A SAFETY ISSUE AND POSSIBLE BODILY INJURY OR DEATH. THE SUN VISOR IS NOT STAYING IN THE STOWED POSITION WHICH IS FLAT AGAINST THE INTERIOR ROOF OF THE CAR DUE TO A KNOWN FAILED MECHANISM WITHIN THE SUN VISOR SUCH AS THE SPRING LOADED MECHANISM WHICH IS FAILING. INSTEAD, THE SUN VISOR IS DROPPING DOWN AT A 45 DEGREE ANGLE. THIS HAS CAUSED MY HEAD TO HIT IT SEVERAL TIMES WHILE ENTERING THE VEHICLE. AND, IF INVOLVED IN A HEAD ON COLLISION, THIS COULD CAUSE THE SUN VISOR TO SLICE THROUGH MY NECK BECAUSE IT IS AT A 45 DEGREE ANGLE GOING ACROSS MY NECK SINCE IT WILL NOT STAY UP DUE TO THE FAILED SPRING MECHANISM WITHIN THE SUN VISOR. AFTER RESEARCH OF MY OWN, I HAVE FOUND AND BEEN TOLD BY RELIABLE SOURCES IN THE TOYOTA INDUSTRY THAT THIS IS A KNOWN PROBLEM AND THAT I AM NOT THE ONLY ONE HAVING THIS PROBLEM WITH THE FAILURE OF THE DRIVER'S SIDE SUN VISOR AND POSSIBLY THE PASSENGER SIDE AS WELL OVER TIME. I HAVE BEEN TOLD BY A TOYOTA REPRESENTATIVE AT TOYOTA HEADQUARTERS THAT THIS PART IS ONLY COVERED BY A 3 1/2 YEAR WARRANTY INSTEAD OF THE SAME WARRANTY AS THE CAR. THIS TELLS ME THAT TOYOTA MAY KNOW THAT THIS PART WILL FAIL OVER TIME. ALL OTHER VEHICLES I HAVE OWNED WITH MANUAL SUN VISORS HAVE NEVER FAILED FOR THE LIFE OF THE CAR SINCE THEY DO NOT HAVE INTERNAL PARTS LIKE THE TOYOTA MODEL HAS. I HAVE BEEN TOLD BY MY LOCAL TOYOTA DEALERSHIP THAT I HAVE TO PAY ABOUT $85 TO HAVE IT REPLACED WHEN THIS IS A SAFETY ISSUE AND IT SHOULD NOT FAIL. IT'S NOT A MOVING PART WITHIN THE ENGINE. *TR