NHTSA Complaint #10639135 — 2010 FORD ESCAPE

ACCELERATION ABILITY STOPPED ABRUPTLY ON THE INTERSTATE; HAD TO COAST TO SHOULDER. ENGINE TROUBLE/WRENCH LIGHT ILLUMINATED. HAD IT TOWED TO TRANSMISSION SHOP. HAVE FULLY DOCUMENTED P2112 CODE INDICATING THROTTLE BODY ASSEMBLY PROBLEM. VEHICLE HAS EXPERIENCED OTHER SHUDDERING/GEAR CHANGING IN THE PAST, DOCUMENTED WITH THE DEALERSHIP. FORD REFUSES TO SERVICE IT UNDER RECALL EXTENDED WARRANTY BECAUSE THEY DIDN'T SEE THE CODE. I DID NOT KNOW IT SHOULD HAVE BEEN TOWED DIRECTLY TO THEM. WOULD BE NICE TO RECEIVE THIS INFORMATION FROM THE DEALERSHIP BEFORE IT OCCURS. DEALERSHIP TOLD ME "NEXT TIME" IT HAPPENS TO PULL OVER, TURN IT OFF, RESTART IT AND DRIVE IT IN TO THEM FOR THE NECESSARY SERVICE. FORD CUSTOMER SERVICE TOLL FREE REPRESENTATIVE SAID THAT IT IS NOT SAVE ONCE THE LIGHT IS ON AND SHOULD NOT BE RESTARTED AND DRIVEN AGAIN. THIS IS LUDICROUS: THEY ARE NOT TAKING RESPONSIBILITY NOR PROVIDING SAFE AND ACCURATE INFORMATION. *TR