NHTSA Complaint #11311468 — 2010 FORD ESCAPE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11311468
Vehicle	2010 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	January 3, 2020
Date Filed	February 25, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHILE DRIVING, THE STEERING WILL SHUT OFF SUDDENLY AFTER A SMALL "CLICK" SOUND AND THE POWER STEERING IS SUDDENLY GONE. THE BATTERY SYMBOL WILL LIGHT UP RANDOMLY. ALL OF THE ELECTRIC COMPONENTS WILL FAIL WHEN THE STEERING DOES, INCLUDING THE ENTIRE DASH, HEAT/AC, RADIO, HEATED SEATS. IT HAS HAPPENED WHEN THE VEHICLE IS IN MOTION ON CITY STREETS MULTIPLE TIMES. SOMETIMES THE CAR WORKS PERFECTLY, OTHER TIMES THE POWER STEERING REFUSES TO REENGAGE FOR A WHILE. IT HAS HAPPENED WHILE DRIVING FORWARD AND REVERSING. IT DOESN'T SEEM TO MATTER WHAT SPEED I'M GOING, IF IT DECIDED TO SHUT OFF IT'S JUST GONE.

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