NHTSA Complaint #10638450 — 2010 VOLKSWAGEN GOLF

I WAS STOPPED AT A RED LIGHT PREPARING TO MAKE A LEFT HAND TURN WHEN I NOTICED THAT THE ENGINE STARTED MAKING A RATTLING NOISE. AFTER THE LIGHT TURNED GREEN, I PROCEEDED TO MAKE MY TURN AND AFTER EXITING THE INTERSECTION THE VEHICLE STARTED TO HESITATE AND EVENTUALLY STALLED. I PULLED TO THE SIDE OF THE ROAD SAFELY AND TRIED TO RESTART THE VEHICLE BUT IT WOULD NOT START. I CALLED AAA AND MY LOCAL VW DEALER AND HAD THE CAR TOWED THERE FOR REPAIR. I WAS TOLD THAT THE HIGH PRESSURE DIESEL FUEL PUMP FAILED AND THAT IT WOULD BE REPLACED AS A "GOODWILL" BY VW SINCE MY CAR WAS JUST OUT OF THE 5 YEAR 60K WARRANTY. TO MY KNOWLEDGE, THE ENTIRE FUEL SYSTEM WAS REPLACED WITH THE EXCEPTION OF THE FUEL TANK ITSELF WHICH WAS CLEANED. EVERYTHING WAS TAKEN CARE OF BY VW WITH NO CHARGE TO ME, AND A LOANER CAR WAS PROVIDED. *TR