NHTSA Complaint #11081882 — 2010 VOLKSWAGEN GOLF

I FILED A VEHICLE BUYBACK WITH VOLKSWAGENS VEHICLE BUYBACK PROGRAM IN FEBRUARY OF 2016. I WAITED AND CALLED BACK AND FORTH TRYING TO FIND OUT ABOUT MY VEHICLE AND IF IT WAS GOING TO GET BOUGHT BACK. VOLKSWAGEN KEPT TELLING ME MY DOCUMENTS WERE INVALID AND I HAD TO RE-DO THEM EACH TIME AND SEND THEM BACK AND WAIT LONGER FOR A RESPONSE. ON 08/23/2017, THEY MADE ME RESET MY CLAIM BECAUSE THEY SUPPOSEDLY "FILED ME IN THE WRONG CATEGORY". AFTER THAT, ALL MY DOCUMENTS FINALLY GOT ACCEPTED, AND HAVE BEEN "UNDER REVIEW" FOR THE PAST 9 MONTHS. THEY HAVE BEEN REVIEWING MY DOCUMENTS AND HAVEN'T BEEN MOVING FORWARD WITH MY CASE FOR ALMOST 2 YEARS AND MY CAR HAS BEEN SITTING IN MY DRIVEWAY WAITING TO BE TURNED IN. I AM AFRAID TO DRIVE IT BECAUSE OF THE POSSIBLE HEALTH EFFECTS IT MIGHT HAVE ON ME AND MY SURROUNDINGS BUT VOLKSWAGEN IS BEING NEGLIGENT AND IGNORING MY CLAIM, EVEN THOUGH IT IS 100% VALID BECAUSE I HAVE OWNED MY CAR SINCE 2014. PLEASE LOOK INTO THIS CLAIM WITH CARE AND HELP ME FIGURE THIS OUT. IT HAS BEEN A VERY HARD STRUGGLE FOR ME AND I AM JUST DREADING TO GET THIS OVER WITH.