NHTSA Complaint #10638029 — 2011 DODGE DURANGO

MY WIFE HAD PROBLEMS STARTING THE DURANGO ON TUESDAY MORNING 9/16. MY WIFE REPEATLY TRIED TO RESTART THE VEHICLE. WHEN IT WOULD FINALLY CRANK, IT WOULD SPUTTER AND DIE. IF YOU TRIED TO GIVE IT GAS THE ACCELERATOR WOULD GO ALL THE WAY TO THE FLOOR WITHOUT THE ENGINE REVVING. AFTER SEVERAL MORE ATTEMPTS IT FINALLY STARTED AND SHE WAS ABLE TO MAKE IT TO WORK WITHOUT ANY PROBLEMS. AS SHE LEFT WORK THE SAME PROBLEM OCCURED TURN THE KEY NOTHING, TURN THE KEY NOTHING, TAKE THE KEY OUT, TURN THE KEY, IT CRANKS AND THEN SHUTS OFF. AFTER GOING THROUGH THE SAME ROUTINE OVER AND OVER WE FINALLY GOT IT TO CRANK. WE DECIDED TO HAVE THE CAR BATTERY TESTED AND IT PASSED. WE GOT A NEW BATTERY FOR THE REMOTE BUT THAT DIDN'T SOLVE THE PROBLEM. WE FINALLY TOOK OUR DURANGO TO THE LOCAL DEALERSHIP THE NEXT DAY 9/17 KNOWING THEY WERE GOING TO CHARGE $100 DIAGNOSTIC FEE. WE EXPLAINED THE PROBLEM AND EVEN TOOK THE SERVICE MAN TO THE VEHICLE AND IT WOULD NOT START. SO HE ACTUALLY OBSERVED THE ISSUE. 2HRS LATER THEY CALL SAYING A PROBLEM COULD'NT BE FOUND. THE TEST DIDN'T PRODUCE A CODE. OK, SO WE SPENT $100 DOLLARS ON A DIAGNOSTIC TEST WITH NO DIAGNOSIS. AS WE PICKED UP THE VEHICLE I ASKED THE SERVICE MAN IF THEY HAD SEEN THIS PROBLEM BEFORE AND OF COURSE HIS ANSWER WAS NO. HE SUGGESTED IT WAS PROBABLY A COMMUNICATION PROBLEM. WELL DUH, SOMETHING WASN'T COMMUNICATING. HE TELLS US TO MAKE SURE ALL DOORS, INCLUDING THE REAR HATCH ARE CLOSED BEFORE STARTING. NOT WHAT I WAS EXPECTING FOR $100. WELL, HE MAY HAVE BEEN TELLING THE TRUTH BUT I AM NOT A MECHANIC AND SINCE THEN I HAVE RESEARCHED THE PROBLEM AND FOUND MANY COMPLAINTS REGARDING THE FAULTY TIPM. I AGEEE WITH OTHERS WHO HAVE FILED A COMPLAINT. CHRYSLER IS AWARE OF THIS PROBLEM AND ARE REFUSING TO TAKE OWNERSHIP. WHAT WILL IT TAKE, DEATH OR A SERIOUS INJURY? I WANT MY FAMILY SAFE. NO AMOUNT OF MONEY CAN REPLACE LOVED ONES! *TR