NHTSA Complaint #10637714 — 2004 FORD ESCAPE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10637714
Vehicle	2004 FORD ESCAPE
Component	SUSPENSION
Date of Incident	September 14, 2014
Date Filed	September 20, 2014
Mileage	129,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

LOUD RATTLE THEN GRINDING NOISE. WHEN I PULLED OVER I HAD TO REMOVE THE SHOCK MOUNT WHICH WAS JAMMED BETWEEN THE CAR AND MY TIRE. THE SHOCK HAS NOW POPPED THROUGH THE PLASTIC. THIS IS MY ONLY FORM OF TRANSPORTATION AND THE DEALER SAID THERE WAS NO RECALL. THE OTHER SIDE IS RUSTED OUT AS WELL. IN ADDITION, WHEN DAMP OUT, THE #5 PLUG IS MISSING CAUSING DAMAGE TO THE CONVERTER. TOTAL ESTIMATED TUNE UP REPAIR CLOSE TO $400. DURING THE PAST YEAR TYROD, BRAKES & ROTORS, WHEEL BEARING, BRAKE HOSES, POWER STEERING, RADIO STAYS ON WHEN CAR IS SHUT OFF UNLESS FUSE IS PULLED. FUEL PUMP WAS REPLACED AT 70000 IN 2011. HAVE TO TAKE THE LOSS. FORD SHOULD REFUND FOR THIS DEFECT. THE MOUND IS NOT RUSTED, JUST THE WHEEL WELLS IT IS ATTACHED TO. *TR

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