NHTSA Complaint #10637562 — 2010 MAZDA MAZDA3

I WAS DRIVING ON A STANDARD 40 MPH BUSY STREET WHEN I TURNED A CORNER AND MY POWER STEERING COMPLETELY FAILED, I NARROWLY MISSED HITTING A POLE. I TOOK IT INTO A MAZDA DEALERSHIP IN HOPES THAT IT WOULD BE HONORED IN THE MAZDA3 2009 RECALL OR PERHAPS IT COULD BE HONORED IN A WARRANTY, BUT WAS TOLD NO. I FILED AN OFFICIAL COMPLAINT WITH MAZDA BUT WAS FURTHER DENIED, THEY WOULD NOT HELP ME IN ANY WAY RECONCILE THE $1200 COST OF THE REPAIR NOR WOULD THEY ISSUE ANOTHER RECALL. MY LIFE WAS AT RISK AND I WAS PUT UNDER TERRIBLE DISTRESS DURING AND AFTER THIS SITUATION WITH THE COST OF REPAIRS TO THIS SYSTEMATIC DESIGN FLAW. I FILED A SECOND COMPLAINT WITH MAZDA CUSTOMER EXPERIENCE ASKING FOR REIMBURSEMENT BUT WAS STILL DENIED. THIS IS A SERIOUS ISSUE THAT PERSISTS IN MODELS OUTSIDE OF THE 2009 POWER STEERING RECALL AND MAZDA NEEDS TO TAKE RESPONSIBILITY FOR THE SAFETY OF THEIR CARS AND ALL DRIVERS. *TR