NHTSA Complaint #11265282 — 2010 MAZDA MAZDA3

WE PURCHASED A 2010 MAZDA3 IN 2017. RIGHT AFTER PURCHASING THIS VEHICLE STARTED HAVING POWER STEERING ISSUES. THE CAR WOULD LOOSE POWER STEERING INTERMINETLY SO THE REPAIR SHOPS WERE NOT ABLE TO DIAGNOSE THE PROBLEM. MY DAUGHTER HAD MOVED TO WASHINTON STATE AND AFTER LIVING THERE A COUPLE OF MONTHS THE POWER STEERING PUMP FAILED. WE HAD THE CAR TOWED TO A REPAIR SHOP AND THEY CONFIRMED IT WAS THE POWER STEERING PUMP. THIS REPAIR WAS VERY EXPENSIVE WITH THE PUMP ALONE BEING AROUND $1000 TOTALING $1500 AFTER BEING INSTALLED. NOW WE ARE A YEAR AND A HALF LATER AND GUESS WHAT LIGHT HAS CAME ON AGAIN....THE POWER STEERING LIGHT. I HAVE CONTACTED THE REPAIR SHOP AND MAZDA WHICH HAVE BOTH TOLD ME THE WARRANTY IS 12 MONTHS/12,000 MILES. REALLY? FOR A $1000 PUMP AND RISKING MY LIFE? NOT ONLY ONCE BUT TWICE? ONCE THIS VEHICLES POWER STEERING IS DISABLED IT IS VERY HARD TO STEER. I REFUSE TO DRIVE THE CAR SO IT SITS IN MY DRIVEWAY UNTIL SOMEONE CAN MAKE MAZDA REIMBURSE AND PAY FOR THEIR JUNK.