NHTSA Complaint #10637560 — 2012 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE IGNITION KEY WAS THE ONLY KEY IN THE IGNITION AREA AND NO ADDITIONAL KEYS OR WEIGHT WERE ADDED. WHILE DRIVING 20 MPH, THE STEERING WHEEL LOCKED AND BECAME DISABLED. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO THE GUARD RAIL. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING AND EXTENSION NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.