NHTSA Complaint #11390971 — 2012 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING 25 MPH, THE STEERING WHEEL WAS UNCONTROLLABLE CAUSING THE VEHICLE TO CRASH INTO THE CURB. THE DRIVER NOTICED THAT THE LOWER CONTROL ARM HAD FRACTURED. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE. THERE WERE NO REPORTED INJURIES. THE CONTACT CALLED KOONS WHITE MARSH CHEVROLET (10207 PHILADELPHIA RD, WHITE MARSH, MD 21162; (410) 931-8600) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 11V398000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.