NHTSA Complaint #10637187 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 70 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE WENT INTO NEUTRAL GEAR. THE CONTACT HEARD A LOUD BANGING SOUND FROM THE UNDERCARRIAGE BEFORE THE VEHICLE WENT BACK INTO GEAR. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS BROUGHT IN FOR REPAIR AND SERVICE UPDATES WERE PERFORMED FOR THE TRANSMISSION, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. ..UPDATED 10/15/14 *BF THE CONSUMER STATED THE VEHICLE WAS NOT REPAIRED BECAUSE THE PROBLEM COULD NOT BE DUPLICATED. UPDATED 4/1/2015 *JS