NHTSA Complaint #10637171 — 2011 DODGE DURANGO

MY WIFE HAD PROBLEMS STARTING THE VEHICLE THAT MORNING AFTER 10 MINUTES IT FINALLY STARTED SHE WAS GOING TO WORK AND WHEN SHE ARRIVED AND TURNED IT OFF THE VEHICLE WAS SMOKING. IT WOULD NOT START AGAIN. SHE CALLED THE DEALERSHIP WHO CAME OUT AND PICKED IT UP. AFTER THEY CHECKED IT OUT THEY FOUND OUT THAT THE TIPM HAD SHORTED . WE WERE INFORMED THAT IT WAS NOT COVERED UNDER ANY WARRANTY WE HAD. I THEN CONTACTED DODGE AND EXPLAINED WHAT HAD HAPPENED AND WAS INFORMED THERE WAS NOTHING THEY WOULD DO FOR ME. I THEN EXPLAINED THAT THIS WAS SOMETHING I HAD NO CONTROL OVER WITH THIS PART GOING OUT AND THAT REPEATED THERE WAS NOTHING THEY WERE GOING TO DO. THE NEXT DAY I CONTACTED THE DEALER REQUESTING THE PART THEY WERE GOING TO REPLACE AND I WAS INFORMED IT I WANTED IT I WOULD HAVE TO PAY A CORE FEE OF $150.00, I WAS ALREADY PAYING $1200.00 TO REPLACE THE PART. SO ONCE AGAIN I CALLED DODGE AND WAS INFORMED IF I WANTED THE PART I WOULD HAVE TO PAY THE CORE FEE AND THERE WAS NOTHING THEY COULD DO FOR ME. AFTER SOME INVESTIGATING THE NIGHT BEFORE I FOUND OUT THAT IS HAS BEEN AN ONGOING SINCE 2007 AND THAT IT WAS UNDER INVESTIGATION, AND A POSSIBLE RECALL WAS PENDING I ASKED BARBRA WITH DODGE ABOUT THIS AND SHE INFORMED ME IF THAT WAS THE CASE SAVE MY RECEIPTS. MY QUESTION IS HOW LONG IS THIS GOING TO BE ALLOWED TO GO ON. *TR