NHTSA Complaint #10636915 — 2004 FORD ESCAPE

VEHICLE BROUGHT INTO REPAIR SHOP AND FOUND THAT THE ENGINE CRADLE AND WAS ROTTED CONSIDERABLY. A RECALL NOTICE ON THIS PROBLEM WAS SENT TO THE CUSTOMER AND CUSTOMER TOOK INTO BRIGHT FORD, INC FOR THE RECALL. REPAIR WAS DONE SEVERAL MONTHS LATER AND RETURNED TO CUSTOMER MAY 16, 2004. THREE MONTHS LATER WE AGAIN HAVE THIS VEHICLE IN THE SHOP AND UPON INSPECTION THE LOWER CONTROL ARM BRACKET ROTTED OFF OF THE CRADLE AND CAUSED THE LOWER CONTROL ARM TO BE ONLY MOUNTED BY THE REAR BOLT. THIS CAR IS CONSIDERED A HAZARD TO DRIVE DUE TO THE RIGHT FRONT TIRE MOVEMENT NOT BEING CONTROLLED BY STEERING. BRIGHTON FORD ON THEIR INVOICE #19744, FOUND THE FRONT SUB FRMAE RUSTING THROUGH ON RIGHT HAND SIDE. SENT QUOTE FOR NEW SUB-FRAME AND WERE DENIED AND THEY WERE TOLD TO PUT THIS CROSS BRACE ON THE VEHICLE. THIS REPAIR IS NOT IN LINE WITH THE REPAIRS THAT WERE NEEDED. THE VEHICLE CANNOT BE DRIVEN AT THIS TIME AND BRIGHTON FORD SAYS IT IS YOUR RESPONSIBILITY TO DETERMINE REPAIR. THIS WAS NOT A SAFE REPAIR AND KNOWINGLY TOLD CUSTOMER THAT IT WAS REPAIRED. *TR