NHTSA Complaint #10633778 — 2014 SUBARU FORESTER

WHEN SOMEONE DEPARTS ROAD ON AN EXIT AND THEY ARE DECELERATING EVEN IF THEY ARE CLEAR AND OUT OF THE LANE THE CAR WILL PRACTICALLY STOP ON THE HIGHWAY, SLAMMING ON THE BRAKES HARD. EVEN UNDER NORMAL USE OF THE CRUISE CONTROL THE EYESIGHT SYSTEM DOES NOT ENGAGE THE BRAKES SLOWLY IN A PROGRESSIVE PATTERN IT HITS THEM ABRUPTLY. I AM IN A CONGESTED AREA AND HAVE OFTEN HAD TO OVERRIDE THE SYSTEM BY HITTING THE BRAKES MANUALLY TO DISENGAGE THE SYSTEM OR FLOOR THE GAS TO PREVENT SOMEONE FROM REAR ENDING ME ON THE HIGHWAY. I BROUGHT IT TO THE DEALERS ATTENTION THEY SAY IT IS OPERATING AS IT SHOULD AND HAVE BROUGHT IT TO SUBARU CORPORATE CUSTOMER SERVICE ATTENTION ON AT LEAST 3 OCCASIONS ASKING FOR A SOFTWARE UPDATE AND HAVE HAD NO RESPONSE. I BELIEVE THE SYSTEM IS GOOD BUT NEEDS REFINEMENT OF ITS SOFTWARE BEFORE SOMEONE GETS HURT OR KILLED.