NHTSA Complaint #10633761 — 2002 TOYOTA SEQUOIA STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Complaint Details

ODI Number	10633761
Vehicle	2002 TOYOTA SEQUOIA
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	September 16, 2014
Date Filed	September 16, 2014
Mileage	64,263 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

AFTER PURCHASING MY 2002 TOYOTA SEQUOIA WITH ONLY 64K MILES I HAVE SINCE LEARNED ABOUT A RUST ISSUE WITH THE FRAME. WITH ME NOT BEING THE ORIGINAL OWNER AND NOT HAVING MY NAME UPDATED IN TOYOTA'S SYSTEM SO I DID NOT RECEIVE A RECALL NOTICE OR SERVICE CHAMPAGNE AS THEY CALL IT. I HAVE EMAILED TOYOTA CORP AND HAVE RECEIVED A CALL BACK AS WELL AS CALLING THEM DIRECT AT 1-800-331-4331. I AM BEING TOLD THAT DUE TO THE SERVICE CAMPAIGN ENDING JULY 2014 THAT I WILL HAVE TO PAY OUT OF POCKET FOR ANY TESTING OR REPAIRS. THIS VEHICLE WAS ORIGINALLY PURCHASED IN NJ AND THEN WENT ON TO UTAH SO IT'S SEEN ITS SHARE OF SNOW AND SALT. THERE IS A CONSIDERABLE AMOUNT OF RUST ALL OVER THE FRAME AND I AM CONCERNED ABOUT ITS SAFETY AND DRIVABILITY. I COULD UNDERSTAND IF THIS WAS DAMAGE CAUSED BY THE OWNER HOWEVER THIS IS AN ISSUE OF QUALITY FROM TOYOTA HOWEVER THEY ARE NOT WILLING TO CORRECT THE ISSUE ANYMORE. AS I DIEHARD TOYOTA OWNER I AM VERY DISAPPOINTED IN THE WAY I AM BEING TREATED AND FEEL FOR THE SAFETY OF MYSELF AND MY FAMILY. *TR

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