NHTSA Complaint #10633457 — 2008 TOYOTA PRIUS

DRIVING 2008 TOYOTA PRIUS WITH 105K MILES ON THE FREEWAY. SUDDENLY, I SAW THE ABS,VCS AND BRAKE LIGHTS SHOWS UP ON THE DASHBOARD ALONG WITH A CONTINUOUS SCREECHING NOISE. I TRIED TO APPLY THE BRAKES BUT THE CAR DID NOT STOP, I APPLIED THE BRAKE EVEN HARDER, STILL THE CAR DID NOT STOP BUT CONTINUOUS TO MOVE FORWARD. IT WAS TRAFFIC TIME ON A MONDAY MORNING, SO I WAS GOING ON 15MPH. WHEN I FOUND THAT MY BRAKE DID NOT RESPOND, I IMMEDIATELY MOVED TO THE CURB AND CALLED AAA. DEALER DID CHECK MY VEHICLE AND SAID THERE IS BREAK ACTUATOR ISSUE AND NEEDS TO BE REPLACE WITH A PRICE TAG OF 3823 USD. SPOKE TO TOYOTA CUSTOMER SERVICE, AND THE ASSOCIATE TOLD THAT THIS IS A WEAR AND TEAR ISSUE. HOW COME THE BRAKE ACTUATOR BECOME FAULTY ON A 6 YEAR OLD CAR, WHICH WAS ADVERTISED A SAFE CAR. NOTE: I HAD MY 100K SERVICE DONE AND I WAS TOLD EVERYTHING WAS NORMAL. *TR